Shipping Policy
Note. Highlighted fields marked PENDIENTE are pending completion by the seller and must be filled in before this store takes orders at volume.
1. Who sells and ships this product
The ChaChing Panel 2 is sold and shipped by [[ PENDIENTE: razon social / nombre fiscal completo ]], NIF [[ PENDIENTE: NIF / VAT ES ]], [[ PENDIENTE: domicilio fiscal completo (calle, CP, poblacion, provincia) ]] (Spain). All orders are manufactured and dispatched from Spain. Contact: info@chachingpanel.com.
2. Delivery time: manufacturing plus transit
This is important, so we state it separately rather than as a single number. The ChaChing Panel 2 is 3D-printed to order. We do not hold finished stock, so every order has a manufacturing stage before it has a transit stage.
| Stage | Time |
|---|---|
| Manufacturing (printing, assembly and testing) | [[ PENDIENTE: dias laborables de FABRICACION ]] working days |
| Transit, Spain | [[ PENDIENTE: dias transito Espana ]] working days |
| Transit, rest of the EU | [[ PENDIENTE: dias transito UE ]] working days |
Total delivery time is the sum of both stages, counted from the moment payment is confirmed. Orders placed on weekends or Spanish public holidays start manufacturing on the next working day. If an order is part of a pre-order or launch batch, the longer lead time shown on the product page at the time of purchase applies and takes precedence over this table.
3. Shipping costs
Shipping costs are shown in full at checkout before you pay. There are no additional charges added after the order is placed.
| Destination | Cost |
|---|---|
| Spain (peninsula) | [[ PENDIENTE: coste envio Espana ]] |
| Rest of the European Union | [[ PENDIENTE: coste envio UE ]] |
Where shipping is offered free of charge, that means the cost is borne by us and there is nothing further for you to pay on delivery.
4. Where we ship
We currently ship to [[ PENDIENTE: lista definitiva de paises a los que se envia ]]. Destinations not listed are not served, and addresses outside the served area cannot be accepted at checkout. If your country is not available and you would like it to be, write to us.
5. Tracking
Orders ship with tracking via [[ PENDIENTE: transportista ]]. You will receive the tracking number by email as soon as the parcel is handed over to the carrier. Please add a mobile phone number at checkout: carriers use it to announce delivery by SMS, and it is the single most effective way to avoid a failed delivery.
If tracking shows no movement for five consecutive working days, contact us and we will open an investigation with the carrier. Do not wait: claims have deadlines.
6. Lost, delayed or damaged parcels
The risk of loss or damage in transit is ours, not yours, until the parcel is physically delivered to you (article 66 ter of the Spanish consumer act, Royal Legislative Decree 1/2007). If your parcel is lost, arrives damaged or never arrives, it is our problem to solve, and we will replace it or refund you in full. You do not need to argue with the carrier: contact us.
If a parcel arrives visibly damaged, photograph the packaging before opening it where you can. It helps our claim, but it is not a condition for your refund.
7. Customs and import duties
For deliveries within the European Union there are no customs formalities, and no import duty or additional tax is payable on delivery. Should we open destinations outside the EU, applicable duties and import charges will be stated clearly on this page and at checkout before you pay.
8. Contact
Any question about an order, a delivery time or a delay: info@chachingpanel.com. We answer in Spanish and English.
[[ PENDIENTE: razon social / nombre fiscal completo ]] · NIF [[ PENDIENTE: NIF / VAT ES ]] · [[ PENDIENTE: domicilio fiscal completo (calle, CP, poblacion, provincia) ]] ·
info@chachingpanel.com
Last updated: 29 August 2026.